Can I buy more filters for these masks?

Yes! We have filters for sale on their own (replacement filters) in our online shop in packs of 2 filters (identical to the pack of 2 filters supplied with the masks).

How long do the 2 filters last that are provided with the masks?

The manufacturer states the filters can last one week of daily use (each filter). Proper care should be taken to enable the best life of the filters. This includes never machine washing the filter (ie remove the filter from the mask when washing the mask), inspecting the filters regularly for structural integrity. If the integrity of the filter is compromised (ie the filter is tearing or holes apparent), it should be immediately discarded.

Where does the filter go?

The filters are placed inside the pocket on the internal (white) part of the mask. The filter can be inserted either way, both sides are identical, inside the pocket.

How should I wash the mask?

Always remove the filter before washing the masks – and wash your hands after touching either the outside part of the mask or the filter. The masks are made of cotton and can be machine or hand washed as desired, under a gentle or delicate cycle (cold or warm water). It is not recommended to put the masks into the dryer, allow to air dry. We recommend that masks should be washed daily after use. Remember to disinfect your hands after removing the mask.

Should I disinfect the filters and how?

The filters can be disinfected if desired (although not required) using UV disinfection (using UVC devices). Disinfecting the filter will not extend its use, but will make it safer to use and wear. Ensure you wash your hands with soap and water, or hand sanitiser, after handling the filter.

Can I return my mask?

Unfortunately we cannot accept returns of masks for hygiene reasons.

In Victoria, can you wear a mask with a respirator?

The Department of Health and Human Services has advised against wearing masks with UNFILTERED one ways valves (respirators), such as those found on disposable masks.
All our masks DO NOT HAVE unfiltered valves – the filter sits inside the masks between the mouth/nose and the valve – so both inhaled and exhaled air is filtered. Inhaled air passes through the 3 layer cloth masks and the filter, whilst exhaled air passed through the filter and the one way valve.